We believe that hospitality is a transformative art - that this "place" can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we're building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves - kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.
Job Description
While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
Duties/Responsibilities:

• Assist in the transport and storage of guest luggage and personal belongings.
• Assist with guest packages, ensuring proper transportation to the guest room, guest meeting area or meeting rooms.
• Properly log all trips originating from the Bellstand, including check-ins and check-outs, room changes, deliveries and errands.
• Collect all incoming tags from guest luggage after delivery to rooms, and log same.
• Participate in guest room amenity deliveries as instructed by the Guest Services Supervisor and Manager.
• Maintain the cleanliness and tidiness of the Bellstand, lobby, bell closet, and motor entrance at all times.
• Keep a well-groomed appearance and clean, presentable uniform at all times.
• Be knowledgeable of all hotel amenities and current events in and around the city.
• Be conversant with all hotel promotional programs (guest related).
• Be knowledgeable of the check-in process so as to assist guests in the absence of front office staff.
• Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and professional manner.
• Uphold the highest ethical and professional standards.
• Maintain knowledge of hotel features/ services, outlets, hours of operation, etc.
• Practice emergency procedures in compliance with hotel/ company standards; react and assist in hotel emergency situations as needed.
• Be an ambassador of the hotel and the company at all times, in and outside of the workplace.
• Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Maintain confidentiality and security of all guests and general hotel information.
• Assist in other areas as needed.

Required Skills/Abilities:

• Ability to read, write and communicate effectively in English.
• Ability to maintain hotel standards, policies, and procedures.
• Ability to think clearly under high pressure or deadlines.
• Ability to complete work in a timely, accurate and thorough manner.
• Ability to focus attention on details and be able to organize, prioritize, and follow up.
• Ability to work flexible hours, including weekends and evenings if necessary.
• Understanding of the luxury hotel environment.

Education and Experience:
High school diploma or equivalent.
Physical Requirements:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 50 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Why work at The Charleston Place:

• Enjoy free meals in our employee caf
• Paid Time Off based on hours worked, up to 16 days in your first year
• 8 Paid Public Holidays
• Wellness Reimbursement
• Up to 4.5% Company Match - Retirement Savings Plan
• Medical, Dental, Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Colleague Commuter Benefit
• Hotel discounts at Spa and Dining Outlets
• Friends & Family Hotel Room Discounts

The Charleston Place participates in E-Verify
The Charleston Place is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.