Service Manager

job
  • StraussGroup - Executive Search Consultants
Job Summary
Location
,NY
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
21 Nov 2024
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Job Description

A trusted name in agricultural and heavy machinery equipment sales and service in Central New York is hiring a Service Manager for their Auburn, NY shop!


Key Responsibilities:

  • Manage and mentor technicians to ensure consistent growth and performance.
  • Foster trust and collaboration within the team, understanding technician perspectives and needs.
  • Act as a reliable point of contact for technicians, offering guidance and workflow management.
  • Manage service schedules and ensure timely and accurate completion of work orders.
  • Triage incoming calls effectively, using knowledge of the territory and customer needs.
  • Oversee diagnostic processes, including troubleshooting via phone.
  • Ensure strict adherence to OEM parts and brand-specific service protocols.
  • Build relationships with current clients and explore opportunities to grow service revenue.
  • Identify ways to expand the service department while maintaining high-quality standards.
  • Encourage new brand growth by leveraging relationships with existing clients.

Qualifications:

  • Previous experience in agricultural or heavy machinery service
  • Ability to diagnose mechanical issues and interpret manufacturer schematics
  • Basic knowledge of agricultural equipment, including implements and compact construction equipment.
  • Strong sales mindset with a focus on service growth.
  • Proven ability to manage teams and build trust among technicians.
  • Integrity, reliability, and a strong work ethic.
  • Excellent communication and organizational skills.
  • Basic computer proficiency

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