The Service Manager will be responsible for managing the financial performance and organizational goals of the department and achievement of desired metrics. This includes managing the day-to-day service operations, working within budgets, establishing relationships with and providing reports to senior management. Communicate with office staff, Field Service Advisors, technicians, CSS/sales and resolve customer’s issues. You play an essential role in customer relations by providing efficient problem-solving and building lasting relationships within the organization and external customers. This opportunity represents Shoppa’s Material Handling and requires professionalism, strong communication skills, attention to detail, great attitude, and outstanding customer service.

Responsibilities

• Scheduling and supervision of daily service operations
• Responsible for observing workloads, scheduling inner office responsibilities
• Authorize repairs (customers-full maintenance repairs)
• Maintain work in process and adequate staffing to meet the service department needs for efficient operations and profitability.
• Confer with customers as required for problems/solution resolution and proper supervisor of equipment repair and maintenance
• Continuously monitor department goals, objective and policies to assure high quality service and customer satisfaction
• Maintain positive communications with the service staff and company managers
• Work with A/R, Manager, CSS, Sales and customer billing issues
• Discuss and recommend to the Branch Manager with salaries, job performance and changes that need to be made
• Ride with technicians and note suggestions or improvements needed.
• Establish mentors for new technicians
• Review all expenses to insure they stay within budget.
• Review vehicle expense and suggest replacement when appropriate
• All other duties or special projects as assigned.

Qualifications

• 8 years’ experience as a “hands-on” forklift, heavy equipment, heavy truck, automotive or agricultural equipment technician
• 5 years’ experience in a supervisory position
• Clean driving record
• High School Diploma or GED
• Must be able to lift 50 lbs., stoop, squatting, sitting, and, driving etc. and work in a noisy shop environment.