Vice President of Customer Success

About the Company

Innovative provider of AI-driven property management software

Industry
Real Estate

Type
Privately Held

Founded
2014

Employees
11-50

Funding
$6-$10 million

Categories

• Information Technology & Services
• Residential
• Property Managers
• Real Estate
• Technology
• Cloud Computing
• Task Management

Specialties

• risk management
• due diligence
• task management
• smart task automation
• inspections
• sops
• reporting
• municipal codes
• compliance
• preventative maintenance
• operations
• document management
• and multifamily

About the Role

The Company is in search of a VP of Customer Success to lead and elevate its customer success efforts. The successful candidate will be responsible for building and scaling a comprehensive customer strategy that prioritizes high value realization, retention, and growth. This role involves managing and innovating on customer lifecycle touchpoints, playbooks, and interventions, as well as collaborating with cross-functional teams to ensure customer and team success. The VP of Customer Success will also be tasked with overseeing renewals forecasting, risk mitigation strategies, and bookings, and will be expected to evangelize customer stories and champion relationships with senior customer sponsors. Applicants for the VP of Customer Success position at the company should have a minimum of 10 years' of B2B SaaS customer success experience, with at least 5 years' in a leadership role. A strong background in building and scaling a customer success function, particularly within a subscription-based business model, is essential. The role requires a leader with strong analytical and process-oriented skills, excellent communication and presentation abilities, and a proven track record as a change agent. The ideal candidate will have a deep understanding of value drivers in recurring revenue business models, a passion for solving customer problems, and a commitment to continuous learning and improvement. While not mandatory, experience in the multifamily housing industry is preferred.

Hiring Manager Title
COO

Travel Percent
Less than 10%

Functions

• General Management
• Operations
• Strategy