Hourly Rate: $24.21
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JOB STATUS: Casual/On-Call
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Are you looking for a place where meaningful moments are made together?
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At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.
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Where great benefits lead to a life fulfilled .
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Competitive Pay
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Medical/Dental/Vision/401K opportunities
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Travel discounts
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Credit Union Membership
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Tuition Reimbursement
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Professional Counseling & Family Support
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Growth and Development Opportunities
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*Benefit Eligibility will vary by position
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S ite Specific Perks
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Free on-site parking??
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Complimentary coffee and tea?
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Employee breakroom amenities (refrigerator, microwave)??
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Quarterly celebrations and awards?
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Local restaurant discounts?
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Discounted theme park tickets and rental cars?
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Community service opportunities?
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As a Guest Services Agent, a typical day will include:
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Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
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Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
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Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
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Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.?
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Answers telephone calls and routes calls to the proper department as applicable.???
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May be asked to assist with bellman and runner duties depending on facility or location.
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Guest Experience and Company Standards
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Welcome and greet guests and anticipate and address their needs.
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Interact with colleagues and guests professionally and promptly.
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Contribute to team goals.
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Always follow company policies and safety procedures.
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To Become a Guest Services Agent at AAH :
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Available to work various shifts, holidays, and both weekend days.
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Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
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Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance.
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Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.?
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture