We are looking for a dedicated Customer Care Professional to join our team and manage domestic and international orders, logistics, and customer inquiries.

Customer Care Representative

Hybrid (Option to work from home 2 days per week after 2-3 months of training)

Corning, NY, 14831

Key Responsibilities :

• Handle export and offshore orders, coordinating logistics and selecting carriers.
• Track shipments and resolve any delivery issues or delays.
• Assist global teams with operational tasks and customer support.
• Maintain customer profiles, agreements, and product knowledge.
• Ensure timely responses to customer inquiries and provide technical product recommendations.

Required Skills :

• Exceptional attention to detail and organizational skills.
• Strong communication and problem-solving abilities.
• Proficiency in Microsoft Outlook , Teams , Word , and SharePoint .
• Ability to thrive in a fast-paced environment with a focus on customer satisfaction.

Preferred :

• Experience with PeopleSoft and SAP systems.
• Background in customer service or logistics coordination.