Company Overview: A leading provider of cloud-based digital signage and kiosk solutions, our client enables businesses to deliver engaging content, enhance audience experiences, and streamline digital signage management at scale. Trusted by organizations ranging from small businesses to Fortune 500 companies, our client offers a user-friendly platform, comprehensive hardware solutions, and exceptional support.

Responsibilities:

• Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and optimal setup of SaaS solutions.
• Account Management: Serve as the primary point of contact for customers, managing accounts, addressing inquiries, and providing ongoing support to maximize product usage and satisfaction.
• Training & Support: Conduct training sessions and create resources to help customers effectively utilize the platform's features and tools.
• Retention & Growth: Develop and implement strategies to improve customer retention, satisfaction, and engagement. Identify opportunities for upselling and cross-selling additional services.
• Feedback & Advocacy: Gather customer feedback and advocate for their needs internally to drive product improvements and innovations.
• Collaboration: Work closely with sales, product, and technical teams to ensure a seamless customer experience and resolve any issues promptly.

Requirements:

• Experience: Proven experience in customer success, account management, or a related field, preferably in a SaaS or technology driven environment.
• Skills: Strong communication, interpersonal, and problem-solving skills. Ability to understand and explain technical concepts to non technical users.
• Education: Bachelor’s degree in business, marketing, or a related field.
• Attributes: Customer-centric mindset with a proactive approach to improving customer satisfaction and success. Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

• Competitive salary and performance based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Professional development opportunities and career growth.