Using Labcorp’s commercial analytics tools, Visiun, this position will help identify and drive operational improvements in Legacy Health’s labs. The position will report to both National Operations leadership and Labcorp Operations leadership at Legacy. The position will serve as a SME on analytics and reporting, as well as identifying opportunities for the labs to improve efficiency.nnRoles & ResponsibilitiesnnLaboratorynnUses knowledge of Medical Laboratory Science in combination with IT skills to support customers in working through application to produce meaningful reports and data sets.nnDemonstrates knowledge of laboratory processes from the pre-analytical, analytical, and post analytical phases.nnUnderstands quality metrics (key performance indicators), quality control, lab safety regulations, and quality standards in typical laboratory practices.nnAbility to provide excellent communication to clients whose experience varies form C-suite to bench technologists, Support Services, and Specially modules (Blood Bank, Microbiology, Anatomic Pathology)nnAbility to read and interpret scientific papers.nnProject Management/Customer ExperiencennEffectively manages multiple priorities, initiatives, and projects.nnWorks closely with stakeholders to understand their business needs and translate them into technical requirements.nnEffectively facilitates meetings and cross-functional teams and communicates effectively in relation to audience.nnDevelops and maintains project documentation to specifically address project scope, deliverables, project plans, cost tracking, resource usage, issue tracking and status reports for multiple and/or large, complex projects.nnProvides regular reports and project status updates to management, stakeholders, and others.nnHighlights successes, concerns, milestones, resolved issues and other important information. Documents process standards as required. Develops escalation process to channel issues and concerns to appropriate parties.nnExcellent ability to problem-solve efficiently and meaningfully.nnManaging the relationship with groups outside of the project team (end-users, support teams, consultants, vendors, etc.).nnExcellent verbal and written communications skills; ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding.nnOngoing support for customer retentionnnInformation TechnologynnAble to quickly learn new computer applicationsnnAbility to maintain application use in high volume, large organizationsnnAbility to train beginner to advanced end usersnnIdentify and secure Subject Matter Experts (SME) necessary for successful execution of projects.nnConsult with leaders and SMEs around the business and IT organization as necessary to achieve timely, accurate, and cost-effective delivery.nnCapture and analyze client & user feedback data.nnParticipate in technical migration, implementation planning, and delivery at system "Go-Live".nnAct as Business Lead for ongoing development activities in assigned projects.nnAbility to lead and motivate others to apply problem-solving skills and techniques.nnStrong knowledge and understanding of business needs, with ability to establish and maintain high level of customer trust and confidence.nnResponsible for coordinating with the Developer(s) to ensure appropriate engagement of SME resources and delivery of testing scenarios, scripts, and test execution.nnResponsibilities may also include but are not limited to requirements writing, test script creation, providing support to user support teams, troubleshooting, etc.nnProvide system demos to business units and clients.nnCoordinate and collaborate with business & technical support team(s) to understand and triage enhancements and defect resolutions identified by users.nnInteracting with senior management stakeholders to oversee and manage complex projects.nnAppropriate handling of PHI according to HIPAA regulationsnnMinimum Years of Experience Required: 6nnDescription of Minimum Experience Required:nnExperience working with executive level clientsnnAdvanced Excel skills with large data setsnnKnowledge of Notepad++, SQL, Microsoft Office, WebEx, Teams, and SQLite ExpertnnIT/LIS experience with implementation, software maintenance and developmentnnOther information (e.g., certification, etc.) :nnMinimum Bachelor’s Degree in Medical Laboratory Science or similarnnPreferred Years of Experience Required: 10nnDescription of Preferred Experience Required:nnLeadership skills and management experience preferrednnExperience with LEAN or Project Management preferrednnOther information (e.g., certification, etc.) : Lean or Six Sigma certificationnnASCP or similar accrediting agency preferrednnLabcorp is proud to be an Equal Opportunity Employer:nnAs an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.nnFor more information about how we collect and store your personal data, please see our Privacy Statement ( .