Responsibilities

• Lead meetings with users, clients, product sponsors, and technology to understand the requirements
• Plan and perform UX research, define IA, and user journeys, and create personas
• Identify metrics and data that can support decision-making, guiding tech partners where need to add
• necessary metrics
• Work closely with users, stakeholders, business analysts, product managers, and development teams
• to brainstorm and co-create ideas, approaches, and solutions
• Perform relevant testing to validate and inform design decisions
• Create wireframes, prototypes, and high-fidelity designs using Figma
• Apply a positive and constructive attitude to all feedback
• Use (and contribute to) the design system, design standards, and best practices
• Perform detailed handover to dev teams, ensuring they have all they need to implement the designs
• Provide ongoing collaboration with dev, including regular UX review checkpoints to ensure quality
• Continuously look for opportunities to improve research and design practices and processes, keeping
• Track the latest trends, standards, and tools in the industry
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on time, identifying and managing risks to ensure timelines are met, escalating where needed
• Confidently challenge substandard work by other team members, providing coaching and guidance

• Build consensus, and find smart solutions when colleagues and stakeholders are in conflict over technical or design

Required Skills, Experience, and Competencies

• 5-10 years of industry UX Design experience

• Strong attention to detail, analytical skills, and problem-solving
• Experience in complex, enterprise-scale, or consumer design projects
• Creative flair and a good eye for design
• Excellent written and oral communication skills
• Outstanding skills in professional design tools, such as Figma, Sketch, AdobeXD, and InVision.
• Experience working with, and contributing to, Design Systems
• Bachelor's Degree

Desirable Skills, Experience, and Competencies

• Experience in e-commerce/Internet/mobile space
• Experience with agile methodology
• Financial services industry and commercial banking experience
• Master’s degree