Actual title: Customer & Market Insights Lead

Duration: 01/14/2025 to 06/30/2025

Location of Role: California - San Francisco – ONSITE

Job Description:

The ideal candidate will be a research professional with a strong consultative approach who thrives in a fast-paced, highly collaborative, and entrepreneurial environment. They're passionate about discovering meaningful insights, delivering thoughtful recommendations, and influencing business decisions.

Roles and Responsibilities:

- Manages our post-event survey program, in partnership with other researchers, for Salesforce's largest events in the first half of 2025, including TraliheaDX, Connections, and several World Tour events

- Responsible for the end-to-end survey process including programming, field management, data analysis, and reporting, all in tight partnership with key stakeholders

- Collaborates with team members to analyze results, identify key insights, and generate clear business recommendations

- Tells data-driven stories that influence senior executives and impact business decisions

- Becomes a strategic partner and trusted advisor to events and keynote stakeholders, driving alignment across multiple stakeholders groups

- Manages timelines and drives results on multiple initiatives at a time

Required Skills & Qualifications:

- 5+ years experience, ideally a mix of client and supplier-side market research

- Experience with quantitative research methods, using industry-standard survey platforms for both programming and analysis

- Ability to translate data and insights into powerful, compelling stories that bring customers to life and inspire action

- Proven track record of influencing and inspiring cross-functional peers and senior leaders to act on insights

- Self-motivated and capable of working in a fast-paced startup environment while managing multiple projects simultaneously

- Strong written communication, verbal communication, presentation, and interpersonal skills

- Fluency in English

Bonus Skills & Qualifications:

- Industry experience in enterprise software, CRM applications, or B2B products

- Fluency in French

Must have skills : Experience running surveys is an absolute must.

Teachable skills: We expect that we will need to teach the specific processes we use for this program, including training on the specific survey platform we use, reporting formats our stakeholders expect, etc.