Paymentus leads the North American marketplace in electronic bill payment solutions and is looking for high performers to join our development team building SaaS Fintech solutions across a range of industries. You will contribute to a massively scalable data platform that is built on top of a world-class enterprise platform supporting thousands of clients and into the millions of transactions daily. Paymentus' success and rapid growth provide employees with opportunities for career advancement.

We are looking for an innovative implementation engineer to implement solutions that will meet clients’ business needs. As an implementation engineer, you would be independently responsible for analyzing business requirements, assess current product features, identify areas that need custom implementation and oversee development and implementation teams. You would be required oversee small to medium scale implementation projects. In addition you would independently implement stories and change requests within defined quality standards and agreed estimate. Participate in triage activities to identify root cause and recommend corrective measures to resolve the situation.

This is an existing vacancy

Essential Functions/ Responsibilities

• Serve as the primary point of contact/driver for project completion with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity.
• Become a product expert, with strong understanding in configurations and data integration
• Configure, test, and deploy billing/payment solutions for new customers.
• Provide first-line support for post-implementation issues and assist with project coordination.
• Work cross functionally internally to solve implementation challenges
• Demonstrate understanding of web based applications, api's, and data integration
• Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required
• Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients
• Maintain ongoing reporting of partner/client status and activities
• Management of multiple complex SAAS projects and implementations
• Ability to proactively troubleshoot and solve problems with limited supervision
• Fosters collaboration and positive team environment
• Enhance knowledge and contribute to internal documentation and process enhancements.

Education and Experience

• Bachelor/Associate degree or equivalent experience/project management certifications
• Bachelor’s degree or equivalent experience/project management certifications preferred
• Background in delivering projects for external customers
• Basic tech knowledge, effective communication, problem-solving, project coordination, and strong soft skills.
• Strong organizational, communications and people skills required
• Ability to work independently and in a team environment
• Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation
• Background in the Payments, Banking, E-Commerce, Finance and/or Utility industries helpful but not required
• Preferred experience with programming basics, industry awareness (billing/payments), CRM experience, relevant certifications, and a related post-secondary education.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.