Specialist – Learning & Development

Calgary, AB

12 Months Contract

Located in Calgary, AB and reporting to the Vice President, Learning & Development, you will design, develop, and facilitate instructional material for both internal and external audiences. You demonstrate and utilize effective needs analysis, project management, influencing, course development, and evaluation skills. You get excited about independently and collaboratively developing entry and advanced level learning materials for a variety of audiences and about a variety of topics, but primarily focused on our *** at Work offering.

This is a unique time in our team, as we are building a unified global strategy for learning at *** at Work. If you love the thrill of learning design strategy, building content, and launching programs, read more to see more about the role. Bonus points if you have a passion for Financial Services.

Responsibilities:

• Independently and collaboratively design and develop entry and advanced level course content for both internal and external audiences under tight deadlines and in multiple modalities.

• Utilizing a variety of multimedia technology and authoring tools, with an emphasis on promoting interactivity and/or gamification as appropriate (Articulate Storyline).

• Conducting effective needs analysis, project management, influencing, course development, and evaluation conversations with a variety of audiences.

• Effectively liaise between content experts to gather, create, validate, update, and retire content on an iterative basis and under tight timelines.

• Evaluate learning material use & effectiveness and make changes as applicable to ensure maximum learning retention.

• Plan and conduct information-gathering activities with subject matter experts (interviews, stakeholder sessions, engagement events, etc.) to collect information required to produce appropriate documentation.

• Provide guidance and learning opportunities to team members regarding current learning methods, multimedia tools, content types, and testing formats.

• Administer and troubleshoot Learning Management System (LMS) problems and user challenges, including the creation of documentation for future reference (Intellum).

• Support implementation of training through interaction with team members and customers

• Participate in the development and prioritization of learning objectives for internal and external audiences.

• Produce and maintain written documentation (such as user manuals, guides, and other documentation as required).

• Work with MS partner groups to ensure materials are approved for internal/external audiences and are marketed appropriately.

• Facilitate and present training sessions for employees and clients.

Qualifications:

• Proven success (4-6 years’ experience) with instructional design with a focus on adult education across various applications and technologies, including multimedia, curriculum, and course development skills.

• Degree, diploma or equivalent training (completed or in progress) in a related discipline (Information Design, Instructional Design, Technical Writing or Curriculum Development) is preferred.

• Related professional certification or designation(s) is an asset.

• Proficiency using a variety of software platforms for curriculum and course development, such as Articulate Storyline/Rise, Adobe Captivate, Adobe Illustrator, and Adobe Photoshop.

• Have a strong eye for design and the ability to execute on creative concepts

• High level of comfort with learning complex technical concepts through a variety of approaches, including eLearning, self-directed learning, and hands-on experience.

• Proven communication and facilitation skills to communicate effectively with technical subject matter experts in determining business needs.

• Proven ability to make appropriate decisions and deliver results under tight timelines and in ambiguous circumstances.

• Demonstrated competency with common technology and technical concepts, including but not limited to email, internet, Excel and Word.

• Strong attention-to-detail and problem-solving skills.

• Experience with global financial institutions and or software as a service in an agile environment is an asset.

• Ability to travel.

• Comfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunities.

Please note: samples of work will be requested from those candidates selected for an interview.