Description:

Title: Advisor Policy

Our Customer Policy and Strategy team is looking for an Advisor Policy to join their dynamic and inclusive team. In this role, you will be accountable for the development, implementation, and sustainment of processes and policies that support our contract rate market and will play a critical role as we implement our harmonized services.

Here's what you will do:

• Work closely with account managers in the Distribution In-franchise Sales team and a broad range of partners across the company to identify areas of improvement for our policies and processes.
• Liaise between engineering/operations groups and sales to ensure consistent understanding and application of our policies and processes.
• Develop internal procedures to enhance the execution of policies across various teams.
• Coordinate internal and external communications including assigned company website pages.
• Stay abreast of regulatory developments to inform necessary communication.
• Subject matter expert and first point of contact for any policy and process related questions.
• Deliver information sessions to account managers.
• Maintain department SharePoint site with updated resources used by account managers in daily tasks.
• Support various discussions to support appropriate interpretation of policy.
• Participate in assigned initiatives as required.

Who you are:

• Related university degree and 4+ years of work experience. An equivalent combination of formal education, certification and experience can also be considered.
• Excellent interpersonal and relationship building skills.
• Demonstrated ability to implement process changes.
• Demonstrated ability to communicate effectively.
• Experience with the contract customer market is a plus.
• Strong analytical and critical thinking skills with a high level of proficiency with Microsoft Office.