Responsibilities:

• Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and maintain computer systems and software applications
• Set up and support mobile devices such as smartphones and tablets
• Collaborate with other IT team members to resolve complex technical issues
• Document all support activities and resolutions in a ticketing system
• Assist with the implementation of IT infrastructure projects
• Maintain inventory of hardware and software assets

Requirements:

• Proven experience as a Help Desk Analyst or similar role
• Strong knowledge of Windows operating systems (Windows 10, 11) and Windows active directory environment
• Proficiency in software troubleshooting and resolving technical issues
• Excellent customer service skills with the ability to communicate technical information to non-technical users and vice versa
• Ability to work independently and prioritize tasks in a fast-paced environment
• Knowledge of IT infrastructure components such as servers, switches, routers, etc.
• CompTIA A+ certification is a plus
• Knowledge of Office 365 administration is a plus