We are seeking a Business analyst for a long-term contract role in Austin, TX.

Hybrid - Austin, TX

Job Description:

(30%) Coordinates and analyzes user requirements, procedures, and problems to automate or improve existing systems; coordinates and analyzes computer system capabilities, workflow, and scheduling limitations.

Facilitates meetings and discussions with internal and external stakeholders to document statements of work, project charters, business and functional requirements, procedures and workflows, user stories, acceptance criteria, test plans, and risk assessment plans for all assigned projects by project schedules

Develops project schedules with assigned resources, reviews with internal and external stakeholders, and manages the schedules to ensure projects remain within scope, timeline, and budget. Provides weekly status reports and updated project schedules to the project manager.

Regularly review the risk log with internal stakeholders and external vendors to effectively quantify and manage, identify project risks and difficulties using the strategies documented, and update the risk log with new risks or changes. Design strategies to mitigate or avoid them.

Consults on the analysis of an application troubleshoots system problems and implements solutions. Escalates issues to the project manager.

Develops the design and review of test cases, processes change requests, and manages a project’s scope, acceptance, installation, and deployment.

Conducts stage gate reviews at end of each major phase of the project/s, ensures decisions, signoffs and approvals are documented, assesses go/no?go decisions, and ensure lessons learned or retrospectives are conducted at the end of each phase.

Finds true points of task/project failures and determines what could have been done differently. Provides reports to the project manager.

(30%) Coordinates the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications, and related artifacts review, and monitors system integration and user acceptance testing before implementation.

Works closely with the project Quality Assurance (QA) function to ensure comprehensive and cohesive plans and documents are in place for sprint validation, triage processes, regression testing, acceptance approval, migration stability, and production support.

Ensures detailed User Acceptance Testing (UAT) plans are in place for all projects.

Ensures that user stories and acceptance criteria for all approved requirements have been documented, reviewed by the Subject Matter Experts (SMEs), and approved by the business divisions.

Ensures QA tasks and processes are well defined, including Comptroller of Public Accounts (CPA), as applicable, smoke, regression, integration testing, and defect management.

Escalates issues to ITD management with solid facts for the situation as well as several options (with pros and cons) to correct the situation/s as well as recommended options.

(30%) Supports the workflow processes for change management, facilitates discussions among cross-functional teams of internal and external stakeholders (including supporting vendors), and ensures integrated testing is executed where required.

Ensures change requests for new or added requirements comply with the governance procedures and that the required documentation is provided promptly for administration.

Facilitates business process workarounds for postponed or descoped functions and ensures these are well documented and accepted by the divisions impacted.

Works closely with the Business Service Division (BSD) and relevant business divisions/vendors to ensure all financial transactions are tested and meet requirements.

Ensures all required integration points with external service vendors and other state agencies are part of the project plan, as well as timely communication with these service providers and scheduled testing.

Identifies opportunities for improving business processes through automation and assists in preparing proposals to develop new systems.

(5%) Develops training curriculum and conducts formal training sessions covering assigned systems modules. Ensures that a migration plan is in place for deployment to production and includes processes to support the maintenance Service Level Agreement (SLA).

(5%)responsible for other duties as assigned.

Minimum Requirements:

7 Years of experience in Business Analyst or Advanced System Administrator Position

MS Suite (Word, Excel, Project, Visio) Experience Required

JIRA Experience is a plus

Preferred skills:

5 years of experience in Process Workflow Analytics

5 years of experience in Eliciting Requirements

5 years of experience in User Acceptance testing and Implementation

2 years experience in Lean Six Sigma Green Belt Certification

OTHER SPECIAL REQUIREMENTS

The Business Analyst Level II role has the responsibility to support the Project Management Office (PMO) and the Project Manager in effectively facilitating the execution of projects that may be in various phases and stages within the Systems Development Life Cycle (SDLC) to include initiation, planning, execution, monitoring and controlling and closing of projects.

The processes and tools used to execute each phase must follow established standards for project management within the PMO. This includes consistently applying the PMO standards for documentation and the use of metrics for the management of projects. May assign and supervise the work of others.

Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

JIRA Experience is a plus

MS Suite (Word, Excel, Project, Visio) Experience Required

This is a long-term contract opportunity for a hybrid role in Austin, TX. No sponsorship can be provided. Candidates must be able to pass a background check. If this interests you, please send your resume to

Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and disability status.