Vaco Indianapolis has partnered with a client on the SW side of Indianapolis in search of a part time Customer Service Representative. If you feel you would be a good fit, apply today!
This position is 100% in office.
Responsibilities
· Customer Service/Sales Support - Coordinate with Customers, enter and process orders received over the phone or in person (walk-in) with a high level of customer service, communicate with suppliers, packaging buyers, and plant personnel daily to manage orders through the system.
· Answer, screen, and direct all incoming phone calls as needed.
· Coordinate with coworkers to ensure phone and office coverage as needed.
· Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed.
· Enter and modify sales orders in and timely and accurate manner.
. Run management exceptions report and end-of-day to review orders and ensure accuracy of pricing.
· Interpret and share customer feedback within the organization to continue improving performance.
· Utilize existing software and systems in an efficient manner.
· Maintain an organized, presentable work area.
· Daily communication with customers to expedite orders, special requests, and coordinate with scheduling/production
Desired Qualifications:
· Excellent communication and customer service skills
· High school diploma or equivalent.
· Strong organizational skills and attention to detail
· Intermediate PC skills with knowledge of Excel, Word, and Outlook
· Ability to work independently or as a member of a team
· Strong initiative - process and procedure oriented
· Ability to maintain a professional appearance and demeanor