Job Summary:

The Revenue Cycle Intake Specialist completes accurate and timely essential tasks within the revenue cycle management department in addition to supporting other company strategies & goals. This position serves to be essential in providing outcome-based performance for the department by completing tasks effectively & efficiently. Other supportive functions may include assisting other intercompany or third-party vendors in tasks which influence positive outcomes of the revenue cycle management department. Occasional to frequent communication occurs with patients, families, contracted facility staff, insurance payers, and companies' third-party vendors which requires a high degree of customer service and professionalism.

The Intake Specialist reports to the Revenue Cycle Manager. This position supports the organization by providing focused task performance and high-level outcomes related to the revenue cycle process in accordance with Local, State, and Federal laws and regulations.

Essential Functions

• Completes accurate & timely census management processes.
• Completes accurate & timely patient insurance/demographic management.
• Positively contributes to department outcomes-based performance.
• Completes any required training and optimizes the performance of all tasks.
• Efficiently & effectively manages time.
• Participates in continuous process improvement to assist department and company achievement of goals.
• Exhibits a high degree of customer service and professionalism.
• Follows standard operating procedures.
• Assists in other duties as assigned.

Qualifications

• Proficient in all Microsoft Office applications as well as medical office software.
• Experience in healthcare billing, credentialing, and/or contracting.
• Strong interpersonal and organizational skills.
• Excellent customer service skills.
• The ability to work in a fast-paced multi-task environment.

Knowledge, Skills, and Abilities

• Possess the ability to positively approach all department-related tasks to meet or exceed departmental goals.
• Possesses or proactively obtains knowledge of payers, billing, and regulatory compliance required for job-related activities and performance.
• Possess or proactively obtains considerable knowledge of revenue cycle processes required for job-related activities and performance.
• Strong collaborative skills that foster positive performance to achieve or exceed department goals
• Positively engages in change
• Engages in process improvement
• Follows policies and procedures of the company.
• Exhibits ethics and integrity