Requirements:

• Fluency in Spanish is required.

Responsibilities:

• Engage with customers through phone and email to ensure high levels of satisfaction with current services.
• Conduct follow-up calls to inquire about and promote additional services for existing customers.
• Provide knowledgeable answers to questions regarding products, pricing, and availability.
• Translate and facilitate communication for Spanish-speaking franchise owners.
• Schedule and conduct sales presentations for potential franchise owners in Spanish.
• Maintain accurate records and data entry across various customer relationship platforms.
• Resolve customer issues promptly and effectively, aiming to exceed expectations.
• Collaborate with the sales and service teams to address customer needs and enhance service offerings.

Qualifications:

• Minimum of 1 year of customer service experience, preferably in a similar role.
• Basic knowledge of commercial cleaning, facilities maintenance, or service industry standards.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills in both English and Spanish.