The Account Manager will manage a portfolio of strategic accounts, focusing on maintaining and growing customer relationships while ensuring operational excellence, driving account profitability and customer satisfaction.

Responsibilities:

• Build and maintain relationships with key customers to increase revenue and volume.
• Manage load process and communicate shipment status with the Carrier Sales team
• Handle pricing, cost adjustments, and RFPs; analyze customer profitability and adjust pricing as needed
• Ensure timely collection of overdue invoices, working with internal collections
• Resolve customer issues related to delays, breakdowns, and order exceptions
• Participate in customer reviews and ensure SLAs are met
• Assist with load building and scheduling, as needed
• Address overages, shortages, and freight claims; escalate when necessary

Qualifications:

• Associate or Bachelor's degree in business, supply chain management, or a related field (preferred)
• 3+ years of sales experience
• Strong communication and organizational skills