About Ascendion:

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life:

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About The Role:

Job Title : Member Care Representative

We seek a highly motivated and customer service-oriented individual to join our team as a Member Care Representative. The Member Care Representative will provide exceptional service to our members while effectively promoting the credit union's products and services.

Job Duties:

- Provide excellent customer service to members both in-person and over the phone

- Assist members in opening new accounts and processing transactions

- Respond to member questions, concerns, and inquiries

- Cross-sell credit union products and services to members

- Resolve member issues and complaints in a timely and professional manner

- Process loan applications and assist members with credit-related inquiries

- Maintain accurate member records and confidentiality

- Participate in training and development programs to improve job knowledge and skills

- Perform other duties as assigned.

Qualifications:

- Possess a High School Diploma or equivalent

- Minimum 1-year experience in a service-oriented role

- Proficient with MS Office Suite

- Ability to work flexible hours (including weekends and evenings)

- Ability to multi-task and prioritize assignments

- Excellent verbal and written communication skills.

Skills Required:

- Strong interpersonal skills

- Attention to detail

- Customer service and sales skills

- Analytical and problem-solving skills

- Team player with a positive attitude.

Experience Required:

- Experience in a financial institution preferred

- Experience in a customer service role preferred.

Location: Sacramento, CA (5 Days Onsite)

Salary Range: The salary for this position is between $40k to $45k Yearly. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: (medical insurance) (dental insurance) (vision insurance) (401(k) retirement plan) (long-term disability insurance) (short-term disability insurance) (5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State) (10-15 day of paid vacation time) (6 paid holidays and 1 floating holiday per calendar year) (Ascendion Learning Management System)

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!