Major Duties and Essential Functions

• Track, investigate and respond to fraudulent activity reports, referrals or cases detected.
• Review and process fraud alerts for identify theft, account abuse, debit card fraud, check kiting, and investigate employee violations. Fraud handled by the department includes, but not limited to; check, ACH, loan, new account and other types of fraud.
• Review new accounts and loans for potentially fraudulent activity to prevent and mitigate fraud losses.
• Assist internal staff and members by answering Support Line telephone calls. Provide back up support to Card related calls as needed.
• Assist in the review of operational controls and recommend enhancements to processes in an effort to reduce potential fraud and abuse.
• Assist management with escalated member service calls related to fraud.
• Report suspicious activity to the BSA team that possibly warrants the filling of a SAR.
• Complete annual e-learning plan, attend external fraud training, and maintain knowledge of current and emerging fraud trends within the financial industry.
• Serve as back up to other members of the fraud team; various tasks and responsibilities as needed.
• Perform other duties as required

Requirements

• Specific knowledge, skills, and abilities required for this position:
• Knowledge of BSA/AML rules and regulations
• Proficiency with Microsoft Office (Outlook, Word, and Excel) and Adobe
• Strong verbal and written communication skills
• Strong time management skills to handle high volume of work
• Problem solving and analytical skills
• Consistency in following company policies and procedures
• Ability to develop and maintain good relations with members, co-workers and vendors