Company : Southeast QSR, LLC

Southeast QSR (SEQSR) is one of the largest Taco Bell franchisees and is Taco Bell’s top-performing large franchise organization due to its investment in people. SEQSR is a hard-charging and innovative organization with unmatched compensation, culture, and professional development & training. We are seeking highly-talented self-starters who want to contribute to a culture of action and execution.

Position: Human Resources Generalist - Investigations

Full-Time Position

Reports to Manager of Human Resources

Requisite Experience:

5 years of HR Generalist experience, with at least 2 years of investigation, complaint resolution, and employee relations experience

Responsibility:

This role involves handling employee grievances, conducting internal investigations, and ensuring compliance with company policies and legal requirements in conjunction with the Company’s Chief Legal Officer and its Human Resources Manager.

• Employee Complaints: Receive and address employee complaints, ensuring confidentiality and impartiality throughout the process
• Conducting Investigations: Conduct thorough and objective investigations into complaints, including gathering evidence, interviewing relevant parties, and documenting findings
• Compliance: Ensure investigations are conducted in accordance with Company policies, employment laws, and regulations
• Mediation and Conflict Resolution: Facilitate discussions and mediate conflicts between employees, aiming to find mutually agreeable resolutions
• Documentation: Maintain accurate and detailed records of investigations, including interviews, evidence, and outcomes
• Reporting: Prepare reports on investigation findings, including recommendations for corrective actions or policy changes
• Legal Compliance: Stay updated with employment laws and regulations related to investigations and complaints, ensuring adherence to legal requirements
• Training and Education: Provide training to employees and managers on complaint procedures, conflict resolution, and promoting a respectful work environment
• Collaboration: Work closely with the legal department to ensure investigations are handled appropriately and in line with organizational policies
• Continuous Improvement: Identify areas for improvement in complaint-handling processes and implement measures to enhance efficiency and effectiveness

Qualifications:

• Bachelor’s Degree
• HR Certifications Preferred
• 5 years of experience, at least 2 years of experience conducting investigations
• High attention to detail
• Exceptional organizational, planning, and time-management skills
• Sense of urgency and the ability to adapt to changing situations
• Ability to travel to conduct onsite investigations or training when necessary
• Ability to work a flexible schedule
• Excellent communication skills in both one-on-one and group settings
• Bilingual (Spanish) preferred but not required

Location : Clearwater, FL (On-site and must live in the Greater Clearwater, Tampa, or St. Petersburg areas)

Compensation:

$80,000 - $100,000 plus Potential Annual Bonus up to 20% of Salary

Health/Dental/Vision/Life Insurance