What you will be doing:

The AV Facilities Specialist is vital to the success of everyday technology, conferencing with clients and co-workers, and event planning at Premier. This key position will be responsible for day-to-day AV/Conference set-ups and coordination to ensure seamless communication between co-workers and clients in Premier’s hybrid work environment. This role will have direct contact with company leaders and important clients and customers in coordinating critical communications and conferencing. The position will also be responsible for AV and Conferencing equipment inventory tracking, preventative maintenance, troubleshooting, and providing technical assistance and support to workers within the company facilities. The AV Facilities Specialist will be expected to know how to operate all AV equipment, develop AV instructional guides, review/develop policies related to AV technology, have working knowledge of company’s security access and monitoring systems, assist with IT equipment set-ups, and support other facilities functions as needed.

Key Responsibilities

Responsibility #1 – 100%

• Be the point person for arranging, coordinating, and troubleshooting conferencing and AV equipment to ensure seamless communication between coworkers and/or clients.
• Set-up/remove room set-ups and change room arrangements, including tables, chairs, audio visual (AV) requirements, and other requirements in accordance with schedule of events and meetings.
• Evaluate and establish rules and criteria for conference room arrangements, including conferencing and AV equipment requirements.
• Evaluate existing AV equipment in current space and make recommendations for future enhancements.
• Maintain accurate inventory of all AV equipment throughout all office locations including model numbers, serial numbers, location in building, and age/year purchased if known.
• Maintain inventory of AV parts, tools, and supplies for repairs and maintenance.
• Conduct sound, visual, and performance quality checks on all AV equipment. Include inspecting mountings and electrical cords and connections as part of quality checks/inspections.
• Create and implement a preventative maintenance program for all AV equipment including projectors, microphones, speakers, monitors, TV’s, digital signage hardware, lighting, and any other conferencing and AV related equipment.
• Set-up and operate conferencing and AV equipment for special events and meetings.
• Review future office space plans and help develop and make recommendations for conferencing and AV related equipment and design.
• Collaborate with IT team to better understand the rooms that require a blend of IT and AV such as the TEAMS rooms. Work with IT to create solutions to reduce equipment down-time and potential issues with AV and/or network operations.
• Develop documentation to educate and support staff in conferencing and AV equipment operation, troubleshooting, and support, and conduct training where necessary.
• Work with the external event vendors and contractors when on-site for special events and/or meetings.
• Maintain operations and maintenance of all equipment in the fitness center.
• Support WpR team with operations, maintenance, and troubleshooting of security, camera, and building access systems.
• Perform facility related inspections as requested.
• Maintain a clean and organized workspace.
• Support the Workplace Resources (WpR) team in various facilities related opportunities.
• Participate on the local emergency response team and with the emergency response initiatives.
• Other duties as assigned by the Director of Facilities or the Vice President of Real Estate and Facilities.

NOTE: This description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Preferred Qualifications

Skills:

• Familiarity with computers, software, and IP networking systems.
• Technical understanding and knowledge of audio-visual operating systems, hardware and software.
• The ability to work independently, identifying resources, and awareness of up-to-date AV technology.
• Good communication and interpersonal skills

Experience:

• 2+ years applicable experience in operations and maintenance of audio-visual equipment.
• Must have skilled knowledge of Microsoft 365 products, presentation software, and AV equipment.
• Experience with ClickShare, Microsoft Teams, Zoom, and AV presentation software.
• Flexible hours for availability for special events and meetings
• Positive customer-oriented attitude and professional image.

Education:

• Bachelors degree preferred
• AV technical certification in equipment preferred