365 Retail Markets is seeking a dynamic leader passionate about Continuous Improvement (CI) practices to drive excellence within our Operations team in Troy, MI. This is an exciting opportunity to leverage your expertise in Lean/TPS methodologies, disciplined problem-solving, and CI strategies to engage your team and have meaningful impact on the entire organization!

As the Director of Operations for the Troy, MI site you will lead a group of 20 people responsible for all assembly, logistics, hardware, and facility operations. The team produces six main products between 2 facilities in Troy with over 22,000 square feet of production and warehouse space. Corporate-level responsibilities also include implementing best practices across all assembly sites in the 365 Retail Markets family (including San Antonio, TX and Mesa, AZ locations).The ideal candidate will be a hands-on individual who is comfortable working directly with the Production, Logistics, and Hardware teams to collaborate on solutions. This role will also work cross-functionally with 365 leadership on various projects including new product launches and M&A activity as necessary.

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

Responsibilities

• Lead assembly, logistics, hardware, and facilities operations at the Troy location to ensure all products are delivered to customers on time, on quality, and to expected cost
• Responsible for $30MM of annual inventory, including shipping, receiving, and warehousing
• Develop and implement KPIs across Safety, Quality, Delivery, and Cost for all 365 facilities with support from VP of Operations
• Lead projects to improve operational efficiency across assembly lines and facilities to hit KPI targets for Safety, Quality, Delivery, and Cost
• Work across functional teams to improve production processes, customer satisfaction, and overall company efficiency
• Provide hands-on support when needed to meet daily, weekly, and monthly production targets on the assembly lines
• Establish standard operating processes, including quality control, to improve efficiency and drive consistency across the business
• Coordinate and manage the maintenance of the facility and grounds. Identify and implement energy and cost saving systems
• Identify, hire, and develop the talent necessary to grow the business and provide continuity to the operation in Troy, supporting same for all 365 business units
• Work with business leadership on new product launches, M&A activity, and other ad hoc projects as needed
• Lead and support all safety programs and OSHA compliance to ensure a safe working environment

Requirements

• 7+ years of experience in leading production operations or other related experience
• Experience leading organizations of 15+ individuals across multiple functions
• Experience managing light assembly lines with a proven track record of continuous improvements and experience scaling assembly facilities
• Strong track record of delivering results that improve top and bottom-line performance
• Must be a good leader, listener, communicator, and motivator with experience in conflict resolution
• Experience with ERP systems and an understanding of Lean production systems, with a track record of implementing operational improvements
• Able to influence and gain buy-in from executive sponsors, stakeholders, and peers
• Experience with End-to-End Distribution and Logistics processes and supporting technologies
• Experience with B2B, software, and point-of-sale products preferred
• Support diverse and inclusive work environment.