Join the PCNA Team!

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

We are currently hiring an Inside Sales Representative – Charlotte, NC! This is the perfect position for someone with a creative mind looking to blend that creativity with a sales career for custom products! This role will be working specifically with our JournalBooks brand!

What will you do in this role?

• Provide superior customer service by promptly responding to inquiries, offering product information and creative suggestions, and building strong relationships with customers and the outside sales team.
• Collaborate with the creative sales team, order processing team, and production teams to ensure project feasibility, accurate pricing, and on-time delivery.
• Take incoming calls and assist customers with product information, pricing, shipping estimates, order updates, and tracking.
• Utilize the internal system (PACE) to provide estimates based on customer requirements and budget constraints.
• Set up virtual requests for the creative sales team and price the virtuals for customers.
• Make product recommendations and suggestions based on customer requirements and budget and provide random samples from the sample department that meet customer needs.

What does it take to be successful in this role?

• Associate degree required, bachelor's degree preferred.
• Minimum of 2-3 years of previous sales or customer service experience required.
• Experience or understanding of the printing industry is a plus (not required).
• Comfortable with occasional travel for trade shows.
• Excellent customer service and communication skills.
• Ability to handle phone calls, emails, and inquiries in a professional manner.
• Proficient in using the internal system (PACE) and comfortable with basic data entry.
• Creative thinker with strong organizational skills and self-motivation.
• Positive and professional attitude, even in high-pressure situations.
• Ability to sit or stand for long periods while handling phone calls and emails.
• Experience or understanding of the printing industry is a plus.

What’s in it for YOU?

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.