Security Customer Success Analyst

job
  • Cynet Systems
Sorry the Job you are looking for is no Longer available

Job Summary
Location
Richmond ,VA
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
25 Jan 2025
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Job Description
Job Description:
Responsibilities:
  • Customer Engagement: Actively engage with customers to understand their needs, challenges, and goals regarding our security solutions.
  • ccount Management: Monitor customer accounts to assess health metrics, usage patterns, and potential areas for improvement or risk.
  • nalysis and Reporting: Analyze customer data to identify trends, insights, and opportunities for upselling or cross-selling security products and services.
  • Problem Resolution: Address customer inquiries and concerns regarding security products, working closely with technical teams to provide timely resolutions.
  • Training and Support: Develop and deliver training materials and sessions to help customers effectively use our security solutions.
  • Feedback Loop: Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings.
  • Best Practices: Share industry best practices and security insights with customers to help them enhance their security posture.
  • Collaboration: Collaborate with sales, marketing, and product teams to ensure alignment on customer needs and satisfaction initiatives.
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