TITLE : Service Project Manager

Comp: Up to $90,000

Location: Columbus, IN

Our client is seeking immediate assistance in identifying a candidate for a Service Project Manager direct hire position in Columbus, IN

RESPONSIBILITIES:

• Prepares materials for service technicians.
• Receives and processes service orders from both internal and external sources, entering them into the system.
• Utilizes technical and product knowledge to quickly identify issues, develop solutions, and, if necessary, visit customers directly.
• Provides troubleshooting support, including telephone assistance and on-site visits, to address significant product issues and assist service technicians.
• Investigates claims in collaboration with laboratories, distributors, and other experts.
• Conducts technical and statistical analysis of claims, preparing relevant information for engineering and quality departments.
• Gathers and organizes technical feedback from the field to drive improvements and increase awareness across the organization.
• Schedules field service staff while considering work hours, vacations, and sick leave.
• Documents all activities in the system or designated folders to ensure traceability.
• Records and logs defects and deviations into the system.
• Coordinates additional support when internal resolution is not possible.
• Develops comprehensive training materials within the area of expertise.

Must have:

• Minimum of an Associates in a Technical field
• Showing an ability to speak with customers is more important than any technical ability
• Basic Mechanical knowledge combined with a desire to grow and learn
• Ability for Domestic Travel up to 25%

TERMS: This is a direct hire position that pays up to $90,000/yr. Please apply or call Phil Davis for details- 317-805-1913. This company does have great benefits including 401K match, health, dental, and vision insurance