TITLE : Receptionist/Occupational Health Practice Secretary

Location: Boston MA (Onsite) - Hours: M-F, 8:30am-5pm

DURATION: 6-12 months

MUST HAVES:

1) Medical office front desk experience

2) Ability to multi-task and learn quickly

3) Technically savvy/experience with Microsoft office and Microsoft Teams

4) Self starter

NICE TO HAVES:

1) Familiarity with hospital practice environments

2) Experience with Data entry in EMR/Medical record systems

• -----------------------------------------------------------------------------------The Occupational Health Office Coordinator (OC) reports into the Office Manager for the Occupational Health Clinic. The OC is being responsible for providing daily support for the administrative operations and functions in the clinic.
• The OC supports patient scheduling and the general administrative support for Occupational Health and related Workers’ Comp workflows, including data entry and storage of clinical data in appropriate applications, providing front-desk coverage which includes: answering phone calls, greeting and checking-in customers, scheduling appointments and additional front-desk related activities.
• The OC will also be assigned other administrative functions that support the overall clinical operation of the OH clinic in a seamless and efficient manner.
• Additionally, the office coordinator may be asked to support department workflows at an Enterprise level as required.
• The OC must be detail-oriented and able to work independently in an organized fashion, while managing multiple job demands.
• Works collaboratively with other administrative and clinical co-workers and functions as a productive team member.
• Must be able to develop a thorough knowledge of office procedures and policies.
• Must have working knowledge of Microsoft Office Products and able to learn other windows-based programs.

Responsibilities:

• Answers telephone calls, manages correspondence both e-mailed and faxed
• Maintains health records including electronic filing, scanning documents into multiple databases, obtaining archived records, able to retrieve information as needed, and pull computer information for clinic staff use.
• Enters data and retrieves information into/from multiple databases including electronic health record, and PeopleSoft
• Follows HIPAA guidelines for the management of patient privacy and confidentiality including ensuring consent forms are completed before releasing or obtaining any records
• Consistently maintains courteous, helpful, caring, and professional manner with all interactions with both internal and external customers.
• Greets, checks-in, and aids customers from physicians and senior leadership to front line employees and internal colleagues with equal professionalism
• Answers inquires and responds to requests within the scope of responsibilities and refers inquires to clinicians as needed.
• Makes appts as requested from customers, HR, and all staff
• Contact customers with follow up appointments after vaccinations or lab work results
• Communicates and relays messages to clinical staff in an accurate and timely manner
• Support new hire activities at an Enterprise level as needed using the new hire portal, as required
• Meets deadlines and follow through on assigned projects
• Support administrative activities related to Workers’ Comp as directed
• Must be able to reprioritize according to the needs of a busy setting and juggle multiple priorities

Qualifications:

• Strong computer skills and strong knowledge of Word, Excel, and Outlook. Ability to work independently.
• Effective communication skills. Excellent customer service skills. Ability to function in a stressful environment and work effectively under pressure.
• Detail oriented
• Knowledge of Epic and other electronic-based clinical systems a plus
• Strong customer service skills
• Solid oral and written communication skills
• At least one year of experience in administrative services strongly preferred.
• High school diploma required. Associates degree preferred.
• English language proficiency

Skills

• Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization
• Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization
• Strong problem solving and negotiation skills
• Requires minimal direction from leadership and possesses the ability to learn quickly

Thanks!

Ritika Aithmian

Lead Recruiter