Company: Veterinary Marketing
Location: Fully Remote
Job Type: Full-Time
About Us
Veterinary Marketing is a dynamic and innovative marketing agency dedicated to helping veterinary practices grow and thrive. We’re passionate about providing exceptional service and measurable results to our clients, and we’re looking for an enthusiastic Onboarding Specialist to join our fully remote team.
Role Overview
As an Onboarding Specialist, you will be the first point of contact for new clients, ensuring they have a smooth and welcoming transition into our services. You will play a critical role in collecting necessary information, providing guidance, and delivering an exceptional customer experience.
Key Responsibilities
- Serve as the primary contact for new clients during the onboarding process.
- Collect and organize login credentials and other necessary information from clients.
- Guide clients through the setup process, answering questions and addressing concerns promptly.
- Coordinate with internal teams to ensure client information is accurately relayed.
- Maintain detailed and organized records of client onboarding progress.
- Foster strong relationships with clients by providing a welcoming and supportive experience.
- Identify opportunities to enhance the onboarding process and client satisfaction.
Qualifications
- Exceptional communication and interpersonal skills.
- Highly organized with strong attention to detail.
- Ability to work independently and manage multiple tasks in a remote environment.
- Proficiency in using online tools and software for communication and organization.
- Previous experience in customer service, account management, or onboarding is preferred but not required.
Benefits
- Fully remote position with a supportive and collaborative team environment.
- Competitive salary and opportunities for growth.
- Flexible work culture focused on work-life balance.
- A chance to make a meaningful impact in the veterinary industry.