Contract Duration: 12+ Months

Required Skills & Experience

• Technical/associate degree in business administration.
• Previous experience in Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems.
• 2 years of experience working in an administrative or business office environment using in-house computer systems.
• 1 year of relationship management experience, including internal and external client/stakeholder engagement to demonstrate excellent customer service.
• Experience using Microsoft Office tools (Word, Excel, Outlook, and instant messaging tools) to present data or create reports.
• Risk and control knowledge.
• Experience in Relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.

Desired Skills & Experience

• Data analytical skills
• Bilingual in Spanish
• Sourcing Experience

What You Will Be Doing

• Responsible for processing Statement of Work (SOW) contracts and managing data/invoicing changes related to those SOWs within the Fieldglass system.
• Develop relationships with business users (Hiring Managers, Procurement, HR) to onboard contractor roles within the designated BU in NAM.
• Perform onboarding, maintenance, and offboarding activities for the Non-Employee Management System (NEMS).
• Maintain system data throughout the non-employee lifecycle.
• Investigate data and ensure compliance regarding non-employee management.
• Follow documented processes related to non-employee management.
• Work as part of a team assisting Senior Stakeholders and act as the first point of contact for queries from clients, escalating as needed.
• Manage a high-volume workload of queries through emails, calls, and instant messaging tools.
• Deliver process improvements, automation, and quality controls to enhance team excellence.
• Audit non-employee onboarding documents for compliance with established procedures.
• Address data quality issues as per the Data Quality program.
• Build project contracts in vendor management system, ensuring milestone amounts stay within budget.
• Review hours allotted for Time & Material resources to ensure they align with budget and records.
• Participate in discussions on process improvement and procedure enhancement, offering suggestions for improvement.