MERCHANT ONBOARDING SPECIALIST

Location: Irving, Texas

Our client is seeking a Merchant Onboarding Specialist for a 6+ month contract in Irving, TX. Will be working on an onsite schedule. Will be involved in guiding new partners through the onboarding process, ensuring a seamless transition, and providing continuous support to enhance their experience and success on our platform.

Contract Duration: 6 Months

Required Skills & Experience

• Bachelor’s degree in business administration, hospitality management, or related field.
• Proven experience in customer service, account management, or a related role, preferably in the food service or delivery industry.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Strong organizational skills and the ability to manage multiple tasks and projects simultaneously.
• Proficiency in CRM software and digital communication tools.

Desired Skills & Experience

• Familiarity with the food service landscape and regulatory environment in Florida, Texas, or other specific regions.

What You Will Be Doing

Onboarding and Training:

• Educating and guiding new Merchants through the onboarding process, ensuring all necessary documentation and requirements are met.
• Conduct virtual training sessions for partners to navigate and utilize our platform effectively.
• Customize onboarding materials and sessions to meet the specific needs of partners in existing and new markets, considering regional preferences and regulations.

Regional Specialization:

• Serve as the primary point of contact for Merchants in designated regions, providing localized market specific support and insights.
• Understand and address regional market dynamics, culinary trends, and regulatory environments to assist partners in optimizing their offerings and operations on our platform.

Relationship Management:

• Build and strong, long-lasting relationships with Merchants, offering continuous support and guidance.
• Maintain strong repertoire with merchant until transitioned to customer success.
• Act as a liaison between Merchants and internal teams (e.g., technical support, marketing, operations) to resolve issues and facilitate collaboration.

Feedback and Improvement:

• Collect feedback from partners during and after the onboarding process to identify areas for improvement in our onboarding strategy and platform features.
• Collaborate with the Merchant Onboarding Lead and other Merchant Onboarding Specialists to refine onboarding practices and materials based on partner feedback and evolving market needs.

Market Expansion Support:

• Assist in identifying and onboarding potential Merchants in new cities, contributing to the expansion and growth of our marketplace.
• Provide insights and feedback to the expansion team on market-specific challenges and opportunities.