Job Title: Service Manager – Electrical Services (Residential)

Job Location: Clayton, NC

Position Overview:

We are seeking an experienced and results-driven Service Manager to oversee and

optimize the operations of our electrical services team. The ideal candidate will have a

proven track record in managing field and office employees, analyzing performance

metrics, and driving success in a residential electrical services environment. This role

requires exceptional leadership, training, and sales skills to ensure both customer

satisfaction and operational efficiency.

Key Responsibilities:

• Team Leadership: Manage and train field technicians, CSR (Customer Service

Representatives), and office staff to achieve performance objectives and maintain

high service standards.

• Performance Analysis: Regularly review and analyze key performance indicators

(KPIs) and other data to identify areas for improvement and implement necessary

adjustments.

• Sales and Training: Leverage strong sales acumen to enhance revenue

opportunities, while training team members to effectively communicate and

promote services.

• Operations Management: Supervise and align dispatching and CSR activities with

company objectives, ensuring seamless coordination and adherence to standard

expectations.

• Employee Development: Foster a positive team culture through coaching,

mentoring, and addressing performance gaps proactively.

Qualifications:

• Prior management experience in the residential electrical services industry.

• Strong ability to train and manage both field and office employees to achieve

desired results.

• Proficiency in analyzing data and KPIs, with a strategic approach to driving

improvements.

• Demonstrated sales skills with the ability to train others in sales techniques.

• Experience in overseeing dispatching and CSR operations, aligning with company

goals.

What We Offer:

• Competitive salary range.

• Opportunities for professional growth and advancement.

• A dynamic and collaborative work environment.

If you have the skills, experience, and passion to lead a high-performing team and

drive results, we encourage you to apply