Store Manager – Thom Sweeney, New York

About Thom Sweeney

Thom Sweeney is a luxury British menswear brand specializing in bespoke tailoring, ready-to-wear, and casual pieces that combine modern design with timeless craftsmanship. With a loyal international clientele, Thom Sweeney is known for its relaxed elegance, personalized service, and commitment to exceptional quality.

Position Overview

As the Store Manager for Thom Sweeney’s New York location, you will oversee all aspects of store operations, ensuring a seamless client experience that reflects the brand’s values. You will lead a dynamic team, drive sales, and maintain the highest standards of customer service, tailoring expertise, and operational efficiency. This role requires a balance of strategic vision and hands-on management.

Key Responsibilities

Leadership & Team Management

• Recruit, train, and mentor store staff to uphold Thom Sweeney’s standards of excellence.
• Foster a positive, team-oriented environment that encourages collaboration and professional growth.
• Set individual and team sales targets and provide ongoing performance feedback.

Sales & Client Relationship Management

• Deliver a personalized, luxury shopping experience to all clients, including high-net-worth individuals and international clientele.
• Develop and maintain strong, long-term client relationships to drive customer loyalty and repeat business.
• Manage client appointments for bespoke tailoring and ensure exceptional service throughout the process.

Store Operations

• Oversee day-to-day store operations, including inventory management, merchandising, and visual standards.
• Ensure the store meets all operational, safety, and compliance requirements.
• Analyze sales data and market trends to identify opportunities for growth and improvement.

Brand Representation

• Act as an ambassador for Thom Sweeney, promoting the brand's heritage and ethos.
• Collaborate with the marketing team to execute in-store events and initiatives.
• Maintain a polished, professional image in line with the brand’s aesthetic.

Key Qualifications

• Minimum of 5 years of experience in luxury retail management, preferably within menswear or tailoring.
• Strong understanding of men’s tailoring.
• Proven track record of meeting and exceeding sales targets.
• Exceptional leadership, communication, and interpersonal skills.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Proficiency in using retail POS systems and basic financial reporting tools.

Desired Attributes

• Passionate about menswear, craftsmanship, and luxury fashion.
• Results-driven with a client-centric approach.
• Flexible and adaptable, able to thrive in a fast-paced environment.
• A natural leader with a collaborative mindset.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for career growth within a global luxury brand.
• Employee discounts on Thom Sweeney products.