Customer Support Representative

job
  • Cynet Systems
Job Summary
Location
Marinette ,WI 54143
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
04 Feb 2025
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Job Description
Job Description:
Responsibilities:
  • Candidate will execute all administrative tasks relating to the Client Fire Suppression parts and product and positively interact with customers both verbally and written.
  • Handle customer complaints.
  • Review and close disputes with the collections team.
  • Follow up and coordinate internal resolution to customer complaints.
  • Handle RMAs/credits.
  • Manage cases in Salesforce.
Requirements:
  • Problem-solving skills.
  • Proactive mindset.
  • gile - work in fast fast-paced environment with quickly changing priorities.
  • bility to manage tasks effectively.
  • ctive Listening skills.
  • CRM experience with Salesforce.com, SAP and JD Client.
  • ttention to detail.
  • Proficiency with Microsoft Office Suite.
  • Bilingual skills a plus.
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