All Jobs > Director, Mergers and Acquisitions Business IntegrationDirector, Mergers and Acquisitions Business IntegrationFully RemoteDescriptionAs a Director of Business Integration, you're responsible for aligning and optimizing all sales, marketing, and customer-related functions during a merger or acquisition. This role ensures that both organizations present a unified front to customers, preserve revenue streams, and achieve growth targets. By integrating sales channels, marketing strategies, and customer experience processes, the leader maximizes the commercial value of the acquisition.RequirementsDevelop and Execute a Commercial Integration Strategy: Create a roadmap to align sales and marketing strategies, customer segmentation, pricing models, and go-to-market approaches.Define key milestones to achieve revenue synergies and growth targets.Align Sales Teams and Channels: Integrate sales teams, ensuring alignment on territory management, account ownership, and sales processes.Rationalize and optimize sales channels to eliminate redundancies while expanding market reach.Unify Marketing Efforts: Combine marketing strategies, including branding, campaigns, and lead generation efforts.Integrate marketing technology and analytics to create a unified view of performance metrics.Ensure Customer Retention and Experience: Develop strategies to retain key customers and minimize churn during the transition.Align customer service teams to deliver a consistent and high-quality experience.Facilitate Pricing and Product Harmonization: Align pricing models and product/service offerings to ensure consistency and competitiveness in the market.Identify cross-selling and upselling opportunities across the combined customer base.Monitor and Optimize Commercial Performance: Establish and track KPIs related to sales, marketing, and customer retention.Regularly report progress to senior management, highlighting areas for improvement.Manage Change in Commercial Operations: Address cultural and operational differences between sales and marketing teams.Facilitate training and communication to ensure a smooth transition.Stakeholder Engagement: Work closely with sales, marketing, customer service leaders, and executives to align priorities and address concerns.Required Skills and QualificationsSales and Marketing Expertise: Deep understanding of sales processes, marketing strategies, and customer lifecycle management.Commercial Acumen: Proven ability to identify and execute on revenue synergies and growth opportunities.Experience in Warehousing and Transportation a plus.Leadership in Customer-Facing Functions: Ability to lead sales, marketing, and customer service teams through complex transitions.Change Management: Experience managing cultural and operational changes in customer-facing teams.Analytical Skills: Strong ability to analyze customer data, market trends, and commercial performance metrics.Project Management Expertise: Proven ability to manage integration projects focused on commercial operations, ensuring timely delivery of goals.M&A Experience in Commercial Contexts: Understanding of how mergers and acquisitions impact sales, marketing, and customer engagement strategies.RK QualitiesAdherence to all RK Safety, Quality, ISO and HR policies and standards.#J-18808-Ljbffr