Position: Call Center Rep (Medical/Clinical)
**Triaging support specifically
Pay Rate: $22-$23/hr
Temporary - Covering for a LOA
Location: Warwick, RI
Office Hours: Needs to be available from 7:30 AM -5:30 PM EST , (Monday - Friday)
**Bilingual/Conversational in Spanish is highly preferred but not required
The Clinical Support Representative will be an essential link in providing a team-based approach to patient care and exceptional patient experience. The Patient Support Services Department will emphasize highly personalized care and access, and help patients surpass barriers to healthcare by improving the patient-provider experience.
Responsibilities/Duties:

• Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization.
• Utilize resources, knowledge base and systems to answer inquiries, and requests as well as accurately relay team protocols to patient.
• Accurately and promptly triage patient calls and physician messages. Utilize EMR and other messaging software to ensure effective communication between Physician team and patient.
• Collaborates with Patient Support Manager to ensure all goals are met.
• Accurately register and schedule patient appointments, as needed, to support matrix partners, patient requests, and Physician requests. Requests can come peer to peer, Physician based, online, fax or phone.
• Obtain prescription refill requests and triage to appropriate physician team to be filled.
• Complete forms such as (but not limited to):
• TDI forms (completion within 24-hours of receipt).
• FMLA forms (completion within 72-hours of receipt).
• Work and school notes.
• Use of Centricity, and Exscribe EMR to support patient care.
• Obtain prior authorizations for any assigned advanced imaging studies, specialty injections, prescriptions and accurately update order statuses.
• Monitor and promptly reply and triage messages with patients through the bi-directional texting platform.
• Remain accountable and follow through all commitments made to patients and co-workers in a timely manner.
• Compliance with HIPAA and OSHA regulations.
• Other duties as assigned.

Qualifications:

• High School Graduate or equivalent
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with Microsoft Office (Word, Excel, and PowerPoint).
• Discretion to work with confidential information.
• Knowledge of HIPAA Regulations.
• Pertinent job-related experience and Medical Terminology.
• Bilingual Spanish or Portuguese a plus.