About Routes Car Rental:

Welcome to Routes Car Rental – your top-tier solution for global vehicle services. Based in Toronto, Canada, we are a leading car rental company with over 200 locations worldwide. At Routes, we pride ourselves on redefining the car rental experience through our commitment to excellence, personalized service, and customer-focused approach. We offer a diverse fleet of vehicles designed to meet a variety of travel needs, and we strive to provide seamless, enjoyable rental experiences that keep our customers coming back.

Role Overview:

We are seeking a dedicated Operations Manager to join our team at our Denver, CO location. In this full-time, on-site role, you will be responsible for overseeing the daily operations of the branch, managing staff, and ensuring that our vehicle fleet is efficiently maintained and managed. You will play a key role in optimizing operational processes, driving customer satisfaction, and maintaining our high standards of service excellence. The ideal candidate will have experience in operations management, team leadership, and fleet management, and will be comfortable working in a fast-paced, customer-centric environment.

Key Responsibilities:

• Oversee Daily Operations: Manage the day-to-day functions of the rental location, ensuring smooth and efficient operations across all areas, from vehicle rentals and returns to fleet maintenance.
• Staff Management: Lead, supervise, and motivate a team of 20+ employees, including customer service agents, maintenance staff, and drivers. Ensure proper training, scheduling, and performance management to deliver exceptional service.
• Fleet Management: Oversee the availability, maintenance, and readiness of the vehicle fleet, ensuring that all vehicles are in excellent condition for customer use.
• Process Optimization: Identify and implement operational improvements to increase efficiency, reduce costs, and enhance the overall customer experience.
• Customer Satisfaction: Resolve customer inquiries, complaints, and issues in a timely and professional manner, maintaining high levels of customer satisfaction.
• Quality Control: Ensure that all service standards and safety regulations are met, ensuring a consistently high-quality experience for customers.
• Reporting & Analysis: Track key performance metrics (KPIs), including rental volume, fleet utilization, customer feedback, and employee performance. Provide regular reports to senior management on operational performance.
• Budget & Expense Management: Collaborate with senior leadership to manage the budget and ensure cost-effective operations while maximizing revenue.

Qualifications:

• Experience: 3-5 years of experience in the rental industry, with a strong background in operations management, staff supervision, and process optimization.
• Fleet Management: Experience managing a fleet of vehicles and ensuring quality service standards are met.
• Leadership Skills: Proven ability to lead and manage a team of 20+ employees, fostering a positive, customer-focused work environment.
• Customer-Focused: Strong commitment to delivering excellent customer service with the ability to resolve issues effectively and maintain a positive customer experience.
• Problem-Solving: Strong organizational, decision-making, and problem-solving skills, with the ability to handle multiple tasks in a fast-paced environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with staff, customers, and senior management.
• Industry Knowledge: Knowledge of the car rental industry is a must.
• Education: Bachelor's degree in Business Administration, Management, or a related field is preferred.

What We Offer:

• Competitive salary, based on experience
• Opportunities for performance-based bonuses and commissions
• A dynamic, fast-paced work environment with room for growth
• The chance to be part of a global company with over 200 locations worldwide

Why Routes Car Rental?

At Routes Car Rental, we value a culture of excellence, innovation, and customer satisfaction. As an Operations Manager, you will have the opportunity to make a direct impact on the success of our Denver location, leading a team to achieve operational goals while ensuring that every customer receives top-notch service. This is a chance to grow with a global company in an exciting and challenging role!

To Apply:

If you have the experience and passion for managing operations in the rental industry, we invite you to apply today! Please submit your resume and cover letter outlining your qualifications and why you're the perfect fit for the role.

• Routes Car Rental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.