Head of Customer Success

job
  • Direct Recruiters Inc.
Job Summary
Location
Sunnyvale ,CA 94087
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
15 Mar 2025
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Job Description

Client Summary:

  • Mission: Enhancing doctors' capabilities with AI to improve healthcare access.
  • Focus: Developing an all-in-one AI system for providers.
  • Integration: Embeds AI into medical workflows to streamline operations.
  • Automation: Reduces administrative burdens before, during, and after patient visits.
  • AI Support: Assists clinicians in real-time decision-making.

Position Responsibilities:

  • Lead & Grow Customer Success: Provide strategic and operational leadership to scale the team.
  • Customer Engagement & Retention: Build relationships, drive adoption, and ensure long-term success.
  • Onboarding & Training: Develop user workflows and training programs for seamless implementation.
  • Expansion & Growth: Collaborate with sales to identify upsell opportunities and drive revenue.
  • Product Advocacy & Feedback: Educate customers on new features, share insights internally, and enhance the customer experience.

Experience & Skills:

Required Experience and Qualifications:

  • 5+ years of experience working in or with SMB and/or enterprise businesses, preferably healthcare technology.
  • 3+ years delivering outcomes in a customer success leadership role or similar customer-facing role.
  • Track record building, managing, and developing a high-performing team during high growth.
  • Experience working with engineering and sales teams with a technical aptitude and ability to quickly understand and effectively communicate complex software solutions to non-technical stakeholders.
  • Exceptional communication and interpersonal skills and experience building trust and establishing rapport with stakeholders at all levels.
  • Strong problem-solving skills, with a proactive and results-oriented mindset.
  • Strong organizational and project management capabilities.

Preferred Experience and Qualifications:

  • Basic understanding of the healthcare ecosystem a plus.

Compensation: $225k-$275k, Health Insurance, 401k, Paid Vacation

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