Client Summary:

• Mission: Enhancing doctors' capabilities with AI to improve healthcare access.
• Focus: Developing an all-in-one AI system for providers.
• Integration: Embeds AI into medical workflows to streamline operations.
• Automation: Reduces administrative burdens before, during, and after patient visits.
• AI Support: Assists clinicians in real-time decision-making.

Position Responsibilities:

• Lead & Grow Customer Success: Provide strategic and operational leadership to scale the team.
• Customer Engagement & Retention: Build relationships, drive adoption, and ensure long-term success.
• Onboarding & Training: Develop user workflows and training programs for seamless implementation.
• Expansion & Growth: Collaborate with sales to identify upsell opportunities and drive revenue.
• Product Advocacy & Feedback: Educate customers on new features, share insights internally, and enhance the customer experience.

Experience & Skills:

Required Experience and Qualifications:

• 5+ years of experience working in or with SMB and/or enterprise businesses, preferably healthcare technology.
• 3+ years delivering outcomes in a customer success leadership role or similar customer-facing role.
• Track record building, managing, and developing a high-performing team during high growth.
• Experience working with engineering and sales teams with a technical aptitude and ability to quickly understand and effectively communicate complex software solutions to non-technical stakeholders.
• Exceptional communication and interpersonal skills and experience building trust and establishing rapport with stakeholders at all levels.
• Strong problem-solving skills, with a proactive and results-oriented mindset.
• Strong organizational and project management capabilities.

Preferred Experience and Qualifications:

• Basic understanding of the healthcare ecosystem a plus.

Compensation: $225k-$275k, Health Insurance, 401k, Paid Vacation