Client Summary:
- Mission: Enhancing doctors' capabilities with AI to improve healthcare access.
- Focus: Developing an all-in-one AI system for providers.
- Integration: Embeds AI into medical workflows to streamline operations.
- Automation: Reduces administrative burdens before, during, and after patient visits.
- AI Support: Assists clinicians in real-time decision-making.
Position Responsibilities:
- Lead & Grow Customer Success: Provide strategic and operational leadership to scale the team.
- Customer Engagement & Retention: Build relationships, drive adoption, and ensure long-term success.
- Onboarding & Training: Develop user workflows and training programs for seamless implementation.
- Expansion & Growth: Collaborate with sales to identify upsell opportunities and drive revenue.
- Product Advocacy & Feedback: Educate customers on new features, share insights internally, and enhance the customer experience.
Experience & Skills:
Required Experience and Qualifications:
- 5+ years of experience working in or with SMB and/or enterprise businesses, preferably healthcare technology.
- 3+ years delivering outcomes in a customer success leadership role or similar customer-facing role.
- Track record building, managing, and developing a high-performing team during high growth.
- Experience working with engineering and sales teams with a technical aptitude and ability to quickly understand and effectively communicate complex software solutions to non-technical stakeholders.
- Exceptional communication and interpersonal skills and experience building trust and establishing rapport with stakeholders at all levels.
- Strong problem-solving skills, with a proactive and results-oriented mindset.
- Strong organizational and project management capabilities.
Preferred Experience and Qualifications:
- Basic understanding of the healthcare ecosystem a plus.
Compensation: $225k-$275k, Health Insurance, 401k, Paid Vacation
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