Date Posted:

03/14/2025 Hiring Organization:

Rose International Position Number:

479701 Job Title:

Collections Specialist Job Location:

Tempe, AZ, USA, 85281 Work Model:

Hybrid Shift:

Monday thru Thursday 8:00am to 5:00pm or 11:00am to 8:00pm Friday 7:00am to 4:00pm Every other Saturday 6am to 11am Hybrid (1 days a week remote) Employment Type:

Temp to Hire Estimated Duration (In months):

18 Min Hourly Rate ($):

19.00 Max Hourly Rate ($):

19.00 Must Have Skills/Attributes:

Call Center, Collections

Job Description

***Only qualified Collections Specialist candidates located near the Tempe, AZ area to be considered due to the position requiring an onsite presence***

Required Education:

· High School diploma or equivalent

Qualifications

· 2 years of previous Collections and call center experience

· Excellent written and verbal communication skills, including telephone skills

· Excellent interpersonal skills

· Strong decision making and problem-solving ability

· Ability to work with others

· Demonstrated proficiency in basic computer applications, such as MS Office products

Responsibilities

· Collect assigned accounts to a minimum efficiency of 95% or better.

· Meet or exceed performance expectations for collection efforts based upon individual goals and objectives, e.g., minimum contacts per day, repossession inventory, past due budget.

· Process customer drafts, fee waivers, Right to Cure and other deferrals on accounts based on written policy guidelines.

· Order updated credit bureau reports or initiate the skip tracing process in accordance with established guidelines.

· Document all collections efforts in accordance with established procedures.

· Process customers payments through electronic draft.

· Communicate regularly with management regarding the status of problem accounts.

· Perform general customer service duties.

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.