In the Service Unit at Coveo, our vision is a world with no customer support cases

How? Through amazing self-service experiences and essential solutions that support organizations can use to reduce the effort needed to answer customer questions.

As a Development Manager in this unit, you'll lead the Service Core team in charge of the Zero-Code Experience Builder that powers our new generation of Coveo Integrations, and the Administrative Platform that powers the numerous Service products.

This tool is a React/TypeScript/Scala full-stack application that allows our customers to easily build support experiences, without the need for code. It offers several UI customization options, and a vast set of options, ranging from simple color changing elements to setting up the Coveo Relevance Generative Answering, our LLM based offering.
In this role, you will:

• Lead and manage a team of developers and foster a positive and collaborative team culture.
• Allocate resources effectively and establish priorities to meet strategic product objectives.
• Provide mentorship and professional development opportunities for team members.
• Oversee the design, implementation, and maintenance of crucial project features.
• Ensure the availability, scalability, and performance of systems.

Here is what will qualify you for the role:

• Experience in managing front-end and full-stack development teams
• Experience in collaborating with cross-functional roles, like PM, UX, QA and Documentation teams.
• A proven track record of building intuitive and simple to use applications

What would make you stand out:

• Experience with TypeScript/React and Java/Scala
• Experience with B2B products

Do you think you can bring this role to life?

You don't need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. Send us your application, we want to get to know you!

Join the #Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.