Job Type

• Full-Time

Location

• This is a hybrid opportunity that requires the employee to be in the Geneseo NY office located at 4273 Volunteer Road Geneseo, NY 14454 two (2) days per week.

Pay

• Annual salary $90,000.00 - $115,000.00

Schedule

• Monday - Friday.
• 8AM - 5 PM EST.
• Nights and Weekends as needed.

Job Summary

Member of IT Infrastructure team that participates in the planning, forecasting, implementation, and identification of resource requirements for network systems of high complexity. Assists with designs and establishing corporate standards, develops and implements network enhancements and makes recommendations for improvements. Leads implementation of approved network architecture and designs.

The successful candidate will need to demonstrate senior level expertise in the area of network routing, switching, firewall, and load balancing technologies as they apply to corporate and partner networks. Must also have the ability to work closely with customers and translate complex technical issues into common language. This candidate must also have the ability to train and mentor other team members and act as a high-level escalation point for projects and trouble issues.

Additional responsibilities include project collaboration, disaster recovery planning and evaluation of internal technologies to improve IT efficiencies.

Responsibilities

• Provide high level technical expertise to support the Coast network in all activities.
• Provide technical assistance, training and mentoring to junior level engineers/technicians/administrators.
• Provides quality internal and external customer service surrounding the Company values.
• Plan, install, and provide daily operational support for managed customer networking environments (switching/routing infrastructure, firewalls, load balancers, IPS/IDS, 802.1x, etc.).
• Appropriately document issues and resolutions in IT ticketing system; promote team spirit through knowledge sharing and collaboration; update knowledgebase, processes and procedures; promote system integrity and compliance through utilization of appropriate management tools to validate network systems have the correct patches, encryption, licensed applications, etc.
• Functions as team training lead for network items
• Provides ticket coordination and works with team manager on ticket assignment, review, and work distribution (when directed).
• Coordinates and maintains software/hardware maintenance and license tracking as required.
• Security - an essential part of the position. This includes (but is not limited to) promoting - safeguarding - implementing - establishing Coast physical and IT security. Examples of these duties include - maintaining the security of our network and telephony systems.
• Follow Coast process and procedures.
• Performs other tasks as assigned by management.
• Must be able to work some nights/weekends as needed for projects and changes.

Security

Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.

Qualifications/Experience

• 8+ years of Networking Experience - preferably utilizing CISCO switches/routers and FortiGate Firewalls.
• Some experience in Cisco ISE or other NAC platforms is preferred.
• 8+ years of production support and design of the above technologies.
• 8+ years of experience with network security technologies and best practices.
• 8+ years of production support for one or more of the major firewall platforms (preferably FortiGate.)
• 2+years working in an environment supporting a call center with 500+ agents is preferred.
• Expert level network troubleshooting skills utilizing packet capture/analysis.
• Business Analysis Knowledge: Skilled to work in a fast-paced environment. Must have strong analytical and problem-solving skills.
• Customer Service: Skilled in communicating with all levels of management, internal and external customers. Effective Business Communication: Skilled in communicating with technical and business constituencies in writing effective business specifications and requirements.

Education

• BA/BS -Degree preferred in Computer Science. In lieu of degree should have additional 2 years of networking experience.
• Obtained or willing to obtain relevant industry certifications (i.e., CCNP, Fortinet Certified Professional, etc.).

Clearance

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work may require frequent weekend and evening work. This position has travel requirements and may require overnight travel.

While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand, walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Disclaimer

This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Coast Professional, Inc. is an Equal Opportunity/Affirmative Action, M/F/Vet/Disability Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)