OVERVIEW

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Across our organization, we're building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

NPR's Salesforce CRM runs critical business processes from donor management to management of our nationwide network of 247 Member organizations to powering digital experiences for millions of Americans. The Senior Salesforce Developer will work with product and technical teams to strategically design, update, build, and maintain our CRM and is central to successful design and development of customizations, extensions, configurations, and integrations. As a technical leader, this role will provide guidance to resources throughout the organization. A successful candidate will be familiar with Agile methodologies and have demonstrated ability with automation, UI design, security (incl. SSO), testing, and integrations to drive platform innovation, optimization and best practices.

RESPONSIBILITIES

• Partner with cross-divisional product and technical teams to evaluate, scope, design, prioritize, and complete new platform development in support of organizational strategic priorities; collaborate to gather requirements and translate them into scalable and efficient Salesforce solutions
• Assess the impact of new requirements on the existing platform as well as all upstream and downstream applications, systems, integrations, and processes
• Work with cross-divisional teams to review, manage, and optimize existing platform automations, customizations, security, and integrations with a focus on performance optimization and adherence to Salesforce best practices
• Partner with Senior Salesforce Administrator to outline support and maintenance plans for new products, applications, and integrations
• Design and develop intuitive UI
• Guide and mentor organizational Salesforce developers, guiding best practices and ensuring code quality
• Conduct thorough peer code reviews to ensure adherence to coding standards and best practices
• Coach and mentor organizational Salesforce resources to support and maintain Salesforce customizations, applications, and integrations
• Document and maintain system documentation including conceptual overviews, solution designs, configurations, integrations, dependencies, and system diagrams
• Create testing and implementation plans
• Troubleshoot and resolve issues related to Salesforce performance, security, and functionality
• Lead the building of redundancy of knowledge and skills within cross-divisional Salesforce product and technical teams
• Remain current with Salesforce releases, best practices, and new features; recommend improvements to enhance NPR's Salesforce environment
• Contribute to a culture of collaboration and inclusion across all disciplines

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.

MINIMUM QUALIFICATIONS

• Minimum eight years of experience as a Salesforce Developer supporting large scale, complex solutions
• Minimum two years demonstrated experience coaching and training other Salesforce development colleagues
• Demonstrated understanding of Salesforce platform, best practices, and functionality
• Demonstrated success in creating innovative, user-friendly Salesforce solutions
• Proficiency with Apex, Visualforce, Lightning Web Components, and SOQL
• Proficiency with IDEs that support Salesforce development, such as vscode (with Salesforce extensions) and the Salesforce CLI
• Proficiency with APIs and building integrations with Salesforce.com
• Proficiency with Agile methodologies and DevOps/release management
• Proficiency with connected apps in Salesforce
• Proficiency with Git
• Knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Nonprofit Success Pack
• Ability to articulate technical concepts to non-technical stakeholders
• Platform App Builder, Platform Developer I, and Platform Developer II Certifications

PREFERRED QUALIFICATIONS

• Experience with Salesforce CPQ a plus
• Experience with Salesforce Accounting Subledger a plus
• Experience with Salesforce Marketing Cloud a plus
• Experience in the media or nonprofit sector a plus

WORK LOCATION

• Remote Permitted: This is a remote permitted role. This role is based out of our Washington, DC office but the employee may choose to work on a remote basis from a location that NPR approves.

JOB TYPE

• This is a full time, exempt position.

COMPENSATION

Salary Range: The U.S. based anticipated salary range for this opportunity is $128,750 - $141,625 plus benefits. The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.

Benefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR's benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.

Does this sound like you? If so, we want to hear from you.

The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.

NPR Pay Range

$128,750-$141,625 USD

NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal - to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.

If you are a person with a disability needing assistance with the application process, please reach out to [redacted].

You may read NPR's privacy policy to learn about how NPR may handle information you submit with any application.

Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and Instagram. Find more career opportunities at NPR.org/careers.