Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we're on a mission to become a trusted global digital public square, committed to minimal censorship within legal boundaries. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!

Sr. Systems Engineer - Physical Security

Locations: San Francisco (onsite)

Base Salary Range: $142,000 - $185,000

Company description:

Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we're on a mission to become a trusted global digital public square, committed to minimal censorship within legal boundaries. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!

Job Description:

The CorpSec Technology Team provides tools, techniques, and infrastructure to collaborate with internal CorpSec teams. The team is responsible for supporting and managing several mission critical applications used by Corporate Security. You will help manage and grow these systems in collaboration with the global team.

We're looking for a Senior Systems Engineer for our Physical Security team. You should understand how to manage vendors across multiple sites/regions, prioritize inbound work requests, and evaluate technology solutions. You should be able to build effective, trust-based relationships with key partners inside and outside the company. In this role you will have the opportunity to be creative and dig deeply into problems, identify root causes, and recommend sustainable solutions.

• Works with X's Corporate Security team to find, implement and maintain technology based solutions to our very dynamic set of physical security challenges.
• Triage and coordinate service calls and repair, and create closing reports for each service ticket.
• Coordinate vendor service calls and manage technicians until issues are resolved, including remote testing all hardware fixes with on-site technicians or service partners
• Supporting the testing, commissioning, and configuration of security devices for small projects.
• Maintains accurate and up to date records of job status, job changes, and other control records necessary for on-going service calls or projects.
• Manage SOPs and other documentation for system architecture and security system standards.
• Think critically about peoples' needs and interpret those findings into meaningful solutions for our security system technologies.
• When necessary, works with X Team members to find confidential technology or security engineering solutions to address their physical security challenges.
• Mentor others (in your work or outside of it) and help colleagues learn and grow through constructive and supportive feedback sessions.
• Always open and looking for opportunities to grow and learn.

Qualifications:

You care deeply about people's safety, building security, and secure systems for the people who work at X everyday. You're experienced with the tools of the trade, comfortable digging into the nitty-gritty, and eager to help support our global team. Ideally, you have:

• 8+ years in Access Control and Video Surveillance systems administration.
• 5+ years experience in Project or Service Coordinator role desirable or relevant experience with other technical support teams.
• Solid understanding of networking as applied to IP cameras, network video recorders, access control panels and IT troubleshooting.
• Ability to learn how to, or past experience with, analyzing and visualizing data to create useful metrics for the corporate security team.
• You're willing to be periodically part of an out-of-hours on-call schedule (we're flexible if you need to change times, but it's about collectively supporting and owning services we create).
• Prior experience as an in-field technician or security systems integrator.

If you thrive in a dynamic, high-growth tech environment and relish the opportunity to collaborate with passionate, driven over-achievers, your career with us here at X will be both exhilarating and fulfilling!