A growing non-profit organization dedicated to supporting community development and outreach initiatives is seeking a Customer Service Representative to join their team on a temporary-to-hire basis. As a Customer Service Representative, you will play a key role in connecting with community members and providing information about our programs and services in a fast-paced, collaborative environment.
Pay: $20 - $23 per hour
Schedule: ONSITE M-F 8:00 AM - 5:00 PM
RESPONSIBILITIES:
- Manage a high volume of inquiries from community members via phone, email, text, and in-person visits.
- Respond to calls and messages from new and existing community members in a professional and friendly manner.
- Provide information about programs, verify requests, answer questions, and offer assistance regarding services offered.
- Serve as a liaison between community partners and our in-house team to facilitate collaboration.
- Assist with event registrations and manage follow-up communications.
- Support additional projects as needed.
Requirements:
- 2-5 years of experience in customer service or community engagement roles preferred.
- Experience in non-profit or community-focused environments is a plus.
- Comfortable interacting with individuals at all levels, both over the phone and in person.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.