Job Title: Dispatcher

Location: San Jose, CA

Pay Rate: $25-$33 per hour

Contract Length: 3-6 months

Job Description:

We are seeking a skilled Dispatcher to join our team in San Jose. The ideal candidate will have a strong background in dispatching, particularly in service or construction, and will be proficient in Microsoft Office. This role involves creating work orders, scheduling, and ensuring efficient operations.

Key Responsibilities:

• Dispatch service technicians.
• Maintain the dispatch schedule.
• Create work orders in the system and assign to service technicians.
• Coordinate and schedule all service work for maintenance, quoted work, time and material, start-ups, emergency calls, etc.
• Forecast workload for 2 - 3 days out with assistance of Service Manager.
• Maintain a positive attitude and communicate professionally to all customer inquiries.
• Debrief service technicians after completion of each call.
• Maintain the maintenance agreements including billing assist, scheduling, and staging of materials, database information, and renewals.
• Review all open work orders to ensure required work is performed in a timely manner.
• Provide proactive follow up with customers, field representatives and office personnel to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded.
• Check service timecards for accuracy.

Requirements:

• Proficiency in Microsoft Office.
• Experience creating work orders in a system.
• Scheduling experience.
• 1-2 years of dispatch experience (preferably in service or construction).