Posted Thursday, August 15, 2024 at 4:00 AM
Job Summary
Reporting to the Director, Operations Analytics and Insights, the Sr. Business Information Analyst will be a member of the Operations Analytics & Insights team. This role will be responsible for working directly with our sales and operations teams to understand their business operations and processes to help support business decisions and/or solve problems through the analysis and interpretation of data.
Responsibilities
Data Analysis: Collect, manipulate, and analyze data from various sources using SQL and/or Power BI to identify trends, patterns, and insights that help sales and operations leadership make decisions to improve business performance and obtain strategic objectives.
Requirements Gathering: Collaborate with cross-functional teams to gather business requirements to then translate them into actionable analytics solutions. Function as a translator between functional and technical teams, ensuring clear communication and understanding of data & information requirements and deliverables.
Sourcing Data: Identify opportunities to incorporate external data sets into existing data sets to enrich customer value analytics, providing deeper insights into customer behavior, preferences, and trends, and recommend/build predictive models or modeling solutions to forecast future trends and customer actions.
Data Interpretation: Conduct data analysis to identify trends, patterns, and insights that drive business decisions within our Sales and Operation teams. Monitor and analyze business performance against predefined targets, identifying areas for improvement and optimization.
Reporting: Develop and maintain reports, dashboards, and visualizations to communicate key performance indicators (KPIs) and metrics to internal business units.
Training and Support: Provide training and support to internal end-users on Power BI and reporting systems so they can run their own dashboards and reporting.
Skills and Competencies:
Bachelor/master’s degree in a business discipline (Commerce, Business Administration, Economics).
3 - 4 years of demonstrated experience as a business analyst using complex data sources in a Financial Services organization.
Excellent communication skills with the ability to support the business in understanding business needs and translating into data & information requirements and deliverables.
Proficiency and/or experience in SQL and BI tools such as Tableau or Power BI.
Advanced analytical and critical thinking skills with the ability to interpret complex data sets.
Detail-oriented with a strong focus on accuracy and data integrity.
A self-starter with the ability to work independently and manage multiple priorities in a demanding environment with minimal guidance.
Proven ability to take the initiative for self-directed learning and development and demonstrated willingness to share knowledge with peers.
Demonstrated ability to contribute to a positive work environment by actively participating in team discussions, supporting team members, and sharing knowledge and expertise.
Exceptional collaborator who fosters open communication and adaptability to enhance overall team performance.
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At Sagen, we offer:
Annual Performance Bonus Plan
Medical, Dental, Prescription Drug, and EFAP Benefits
Company funded Pension Plan
Company matching RRSP, TFSA and/or Non-registered Savings Plan
Competitive vacation policy
Life Insurance and Accidental Death & Dismemberment
Short Term and Long-Term Disability programs
Reimbursement programs for special occasions, health and wellness, mortgage insurance, and tuition
Work from Anywhere Days
Sagen is committed to creating a diverse and inclusive workforce. We welcome, respect, and value people from all backgrounds and abilities and create a sense of belonging that inspires our employees to be their authentic selves.
We encourage applications from people with disabilities and will provide accommodations upon request throughout the selection and hiring process to meet individual needs.
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