Entry Level Customer Service Assistant Department: Pocket Ledge
Employment Type: Full Time
Location: Orlando, FL
Compensation: $18.50 - $27.00 / hour
Description Position: Entry Level Customer Service Assistant
Company: Pocket Ledge
Location: Orlando, FL
Salary Range: $18.50 - $27.00 per hour (depending on experience)
About Pocket Ledge: At Pocket Ledge, we're more than just a marketing company - we're your dedicated partner in achieving business excellence. With a passion for innovation and a commitment to results, we've been helping businesses like yours thrive in the dynamic world of marketing.
Job Description: We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This role is perfect for individuals looking to kick-start their careers in customer service while working in a supportive and collaborative environment. As a Customer Service Assistant, you will play a crucial role in ensuring customer satisfaction by providing outstanding support and assistance to our valued clients.
Key Responsibilities - Handle customer inquiries via phone, email, or chat
- Assist customers with product information and troubleshooting
- Resolve customer complaints in a timely and professional manner
- Process orders and manage customer accounts
- Maintain accurate records of customer interactions
- Provide feedback on customer trends and issues to improve service
- Collaborate with team members to enhance service efficiency
Skills, Knowledge and Expertise - High school diploma or equivalent
- Strong verbal and written communication skills
- Basic computer proficiency and experience with customer support software
- Ability to multitask and manage time effectively
- A positive attitude with a strong customer-oriented mindset
- Willingness to learn and adapt in a fast-paced environment
- Experience in customer service is a plus but not required
Benefits - Competitive salary based on experience and qualifications.
- Comprehensive benefits package, including health insurance, dental and vision coverage, retirement savings plan, and paid time off.
- Opportunities for professional development and advancement within the company.
- Vibrant office culture with a collaborative and supportive team environment.