Call Center Agent
Department: Lift Forward Direct
Employment Type: Full Time
Location: Scottsdale
Compensation: $40,000 - $50,000 / year
Description
Job Description:
As a Call Center Agent at Lift Forward Direct, you will be the first point of contact for our customers, providing outstanding support and resolving inquiries efficiently. You will play a key role in maintaining customer satisfaction by delivering accurate information and solutions through phone and email communication.
Key Responsibilities
Responsibilities:

• Handle inbound and outbound calls in a professional and friendly manner.
• Assist customers with inquiries, complaints, and service-related questions.
• Provide product and service information, processing orders, and addressing concerns.
• Document customer interactions and update accounts as necessary.
• Escalate issues to the appropriate department when required.
• Meet performance metrics, including call volume and customer satisfaction ratings.

Skills, Knowledge and Expertise
Qualifications:

• Previous experience in a call center or customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to handle high call volumes while maintaining professionalism and accuracy.
• Proficient in data entry and basic computer skills.
• Problem-solving ability and a customer-first mindset.
• High school diploma or equivalent; some college education is a plus.

Benefits
Benefits:

• Competitive salary ranging from $40,000 to $50,000 per year.
• Opportunities for career advancement and professional growth.
• Ongoing training programs to enhance your skills.
• Work-life balance with a Monday to Friday schedule.
• Day shift and 8-hour shifts to fit your routine.