Job Title: Entry-Level Customer Service Assistant
Location: Atlanta, GA
Job Type: Full-Time
Job Summary:
We are looking for a motivated and enthusiastic Customer Service Assistant to join our team! In this entry-level role, you will be the first point of contact for our customers, helping to provide a positive experience by addressing inquiries, resolving issues, and offering support. This is a great opportunity for someone looking to start a career in customer service with room for growth and development.
Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, and live chat in a courteous and timely manner.
• Issue Resolution: Assist customers with product and service questions, troubleshooting minor issues, and resolving complaints effectively.
• Order Management: Help customers with order placement, status updates, and returns or exchanges.
• Data Entry: Accurately record customer interactions and feedback in the company's CRM system.
• Team Support: Collaborate with other departments to resolve customer issues and ensure customer satisfaction.
• Maintain Product Knowledge: Stay up-to-date with company products, services, and promotions to effectively assist customers.

Qualifications:

• High school diploma or equivalent (required).
• Strong communication skills, both written and verbal.
• Proficiency in basic computer skills (Microsoft Office, CRM software).
• Ability to handle stressful situations calmly and professionally.
• Good problem-solving skills and attention to detail.
• A positive attitude and a willingness to learn.