Job Title: Front Desk Representative
Location: Denver, CO
Reports to: Office Manager / Front Office Manager
Position Type: Full-Time
Job Overview:
The Front Desk Representative will serve as the first point of contact for clients, guests, and visitors. This position requires an individual who is professional, courteous, organized, and can manage a variety of tasks efficiently. The ideal candidate will excel in providing exceptional customer service, managing front desk operations, and supporting administrative functions.
Key Responsibilities:

• Greet and Welcome Guests: Warmly greet all visitors and clients upon arrival, ensuring a positive first impression. Direct visitors to the appropriate departments or individuals.
• Answer and Direct Calls: Manage a multi-line phone system, answer incoming calls professionally, screen and direct calls, and take messages as necessary.
• Provide Information: Assist clients and visitors by providing information regarding the company, services, and general inquiries in a friendly and professional manner.
• Maintain Reception Area: Ensure the front desk and lobby area are clean, organized, and visually appealing.
• Security and Access Control: Monitor access to the building, maintain visitor logs, and issue visitor badges as required.
• Handle Inquiries and Complaints: Address minor complaints or concerns, escalate as needed, and follow up to ensure resolution.
• Process Transactions: Handle basic financial transactions, including processing payments and issuing receipts if applicable.

Qualifications:

• High school diploma or equivalent required; additional administrative training or certifications is a plus.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with office software (e.g., MS Office Suite) and experience with phone systems.
• Customer-oriented attitude with the ability to handle diverse client interactions with professionalism and patience.